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How many days do I have to make a claim?

Deadline for submitting a complaint Type of complaint:


14 days - Notification of lack of products - notification of an assortment error


30 days - Return under the Unique Satisfaction Guarantee (or 100% Satisfaction Guarantee – depending on market)


2 years - Quality complaint - Oriflame is liable under the warranty if a physical defect is discovered within 2 years form the date of delivery of the goods to the consumer. The report should be submitted to Oriflame as soon as possible, but no later than one year from the date the defect was discovered.


Allergic reaction - as soon as the problem is noticed.